Thank you for shopping at Mittimate. If you're not completely satisfied with your purchase, we’re here to help.
Words with capitalized initials have meanings defined below. These definitions apply whether used in singular or plural form.
Company: Refers to Nageen Edtech Pvt. Limited, located at Mawana Road, Meerut – 250001, Uttar Pradesh, India, operating under the brand Mittimate.
Goods: Items offered for sale on our website.
Orders: A purchase request made by you for our products.
Service: Refers to our website and all related services.
Website: Refers to Mittimate, accessible at www.mittimate.com.
You: The individual or entity placing an order through our website.
You have the right to cancel your order within 7 days of receiving it.
To initiate a cancellation, please email letstalk@mittimate.com with a clear statement.
| Aspect | Details |
|---|---|
| Cancellation window | Within 7 days of product receipt |
| Cancellation method | Via email (letstalk@mittimate.com) |
| Refund processing time | Within 14 days after we receive the goods |
| Refund mode | Original payment method |
| Cancellation fee |
None |
| Criteria | Requirement |
|---|---|
| Time frame for return | Within 7 days of receiving the product |
| Product condition | Unused and in original packaging |
| Proof of return | Required (tracking ID or delivery receipt) |
| Return shipping responsibility | Customer |
| Refund eligibility for sale items | Not eligible unless required by law |
| Item Type | Reason |
|---|---|
| Customized or personalized products | Made specifically for your order |
| Hygiene-sensitive items unsealed after delivery | Cannot be resold for health reasons |
| Perishable or expired goods | Not restockable |
| Items mixed inseparably with others after delivery | Cannot be separated or resold |
| Discounted or clearance goods | Not eligible for return unless required by law |
Please return the goods to the address below:
Mittimate
Mawana Road, Meerut – 250001
Uttar Pradesh, India
We recommend using a trackable and insured courier. Refunds are issued only after we receive the returned goods or proof of return delivery. We are not liable for goods lost or damaged in transit.
| Scenario | Resolution |
|---|---|
| Marked as gift and shipped directly to you | Store credit issued |
| Not marked as gift or given later by sender | Refund issued to original purchaser |
Feel free to contact us at mittimatetoys@gmail.com for any queries related to returns or refunds.
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